Shipping Policy

Last updated: 26 October 2026

At SAMZY Livestock Supplies, we aim to process orders carefully and keep customers informed throughout the delivery process. This policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are processed after payment has been confirmed.

Order processing time: [Insert confirmed processing time, for example, 1–3 business days.]

Processing times may be longer during public holidays, promotional periods or unexpected operational disruptions.

Orders are not considered dispatched until they have been handed over to the relevant shipping carrier.

2. Shipping Destinations

We ship to the destinations available at checkout.

Available delivery locations, shipping methods and applicable charges will be displayed during checkout where supported.

Please ensure that your delivery address is complete and accurate before placing your order.

3. Shipping Costs

Shipping charges are calculated according to the delivery destination, order details, package characteristics and available shipping methods.

The applicable shipping cost will be displayed at checkout before you complete your purchase, unless otherwise stated.

Any customs duties, import taxes or other charges imposed by the destination country may be the customer's responsibility where applicable and permitted by law.

4. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping service, carrier operations and other circumstances outside our control.

Estimated delivery timeframe: [Insert verified delivery estimates for domestic and international orders, if applicable.]

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated.

5. Tracking Information

Where tracking is available, tracking details will be provided by email or another appropriate communication method after dispatch.

Tracking updates may take time to appear on the carrier's website.

If you have not received tracking information within the expected dispatch timeframe, please contact us.

6. Incorrect Addresses and Delivery Issues

Customers are responsible for providing accurate delivery details.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned to us because of an incorrect address, failed delivery or an uncollected shipment, we will contact you to discuss the available options and any applicable additional shipping charges, subject to your rights under applicable law.

7. Delayed, Lost or Damaged Shipments

Delivery delays may occur because of carrier disruptions, severe weather, public holidays, customs processing or other circumstances beyond our reasonable control.

If your shipment appears delayed, lost or damaged, contact us with your order number and any relevant photographs or tracking details.

We will investigate the issue and work with the carrier where appropriate. Your rights under applicable consumer law remain unaffected.

8. Product Availability

If an item becomes unavailable after an order is placed, we will contact you to discuss the available options, which may include waiting for stock or receiving a refund where appropriate.