Privacy Policy

Last updated: 26 October 2026

SAMZY Livestock Supplies (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, place an order or contact us.

1. Information We Collect

When you visit our online store or make a purchase, we may collect the following information:

Personal details: Name, billing address, shipping address, email address and telephone number, where provided.
Order information: Products purchased, order history, payment status and delivery details.
Payment information: Payments are processed through third-party payment providers. We do not generally receive or store complete payment card details.
Technical information: IP address, browser type, device information, approximate location and website usage data.
Communications: Information you provide when contacting us with questions, feedback or support requests.

2. How We Use Your Information

We use your information to:

Process and fulfil orders and arrange deliveries.
Process payments, refunds and returns.
Communicate order confirmations, shipping updates and customer service responses.
Maintain, operate and improve our online store.
Detect, investigate and help prevent fraud or unauthorised transactions.
Comply with applicable legal, tax, accounting and regulatory requirements.
Send marketing communications where permitted by law and subject to your preferences.

3. Shopify and Third-Party Services

Our online store is hosted on Shopify, which provides the e-commerce platform we use to sell our products.

Your information may be processed by Shopify and other service providers involved in payment processing, order fulfilment, shipping, analytics, website functionality and customer communications.

These providers may process information in Australia or other countries, depending on the services used. We take reasonable steps to use appropriate service providers and protect information in accordance with applicable legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor activity and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will obtain consent for non-essential cookies or similar technologies.

5. Sharing Your Information

We may share relevant information with:

Shopify and our e-commerce service providers.
Payment processors and financial service providers.
Shipping carriers and fulfilment providers.
Website analytics and marketing service providers, where used.
Professional advisers, regulators, law enforcement agencies or other parties when required or authorised by law.
A successor or purchaser in connection with a business sale or restructuring, subject to applicable legal requirements.

We do not sell personal information to third parties for their own independent marketing purposes.

6. Data Security and Retention

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records and meet legal obligations. Information may be retained longer where required by law or necessary to resolve disputes.

No method of electronic storage or transmission can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you, request corrections, withdraw marketing consent or raise a privacy concern.

To make a request, contact us using the details below. We may need to verify your identity before responding.

You can unsubscribe from marketing emails using the unsubscribe link included in those communications.

8. Children's Privacy

Our store is intended for individuals who can legally make purchases. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

9. Changes to This Policy

We may update this Privacy Policy when our business practices, services or legal obligations change. The latest version will be published on this page with its updated date.