Returns and Refund Policy

Last updated: 26 October 2026

At SAMZY Livestock Supplies, we want you to be satisfied with your purchase. If you experience a problem with an item or need assistance with a return, please contact us so we can review your request.

1. Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.

Include the following information:

Your order number.
A description of the issue.
Clear photographs of the item and its packaging, where relevant.

We will review your request and explain the appropriate next steps.

Under Australian Consumer Law, eligible customers are entitled to remedies for products that fail to meet applicable consumer guarantees. Depending on the circumstances, the remedy may include a repair, replacement or refund.

2. Change-of-Mind Returns

We do not offer change-of-mind returns unless expressly agreed to by us or stated otherwise in a specific offer or promotion.

This does not affect your rights under Australian Consumer Law. If a product has a problem covered by consumer guarantees, you may be entitled to a remedy regardless of this change-of-mind policy.

3. Return Eligibility

Where a return is accepted voluntarily, we may ask that the item:

Is returned in its original condition.
Includes all original components and accessories.
Is accompanied by proof of purchase or an order number.
Is packaged appropriately to prevent damage during return transit.

These conditions do not restrict any rights you have under applicable consumer law.

4. How to Request a Return

To request a return or report a product issue:

Email us at talhaafzal_q8@hotmail.com.
Include your order number and the reason for your request.
Attach relevant photographs or supporting information, if applicable.
Wait for our instructions before sending an item back.

Please do not send products to our business address without receiving return instructions.

5. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and the applicable legal requirements.

For example, where a remedy is required for a product that fails to meet a consumer guarantee, applicable Australian Consumer Law requirements regarding return costs will apply.

For voluntary returns, any agreed shipping arrangements will be communicated before the return is completed.

6. Refund Processing

Once a return or refund request has been assessed and approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method where possible. Processing and posting times may vary depending on your bank, card issuer or payment provider.

Refund processing timeframe: [Insert the store's confirmed refund processing timeframe.]

If a refund has been approved but has not appeared within the expected timeframe, please contact us.

7. Exchanges and Replacements

Exchanges or replacements may be available depending on product availability, the nature of the issue and applicable consumer law.

Please contact us before returning an item so we can determine the appropriate resolution.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been dispatched. Your rights under applicable law remain unaffected.

9. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.